Privacy Policy

Leon Plumbing is a family-owned plumbing company at 10623 Sherman Grove Ave., Sunland, CA 91040, licensed under CSLB Lic. C-36 #474827. This policy covers leonplumbingsocal.com and the member account area. Questions about privacy can go to contact@leonplumbingsocal.com or (818) 326-0780.

Depending on the features you use, we collect the following information:

• Contact details you type in a form — your name, phone number, email address, the address where service is needed, the service you selected, the day and time you asked for, and your message.
• Account information — if you create a member login, we store your email address, authentication records handled by our sign-in provider, and the details of your membership. Applications include your electronic signature, consent selections and the version of the agreement accepted.
• Payment information — membership payments are handled by a payment processor, not through ordinary website forms or chat. We retain transaction references, payment status, billing dates, invoices and agreement records, not full card numbers or card security codes.
• Messages and service records — chat messages you send, appointment requests, correspondence and records needed to manage your requested work or membership.
• Usage information — basic technical details such as pages visited, approximate location, browser type, and referral source, used to understand which pages and services people need.

• To schedule and perform the plumbing work you requested, and to confirm or reschedule an appointment.
• To answer your question, send a follow-up, or send membership notices you are entitled to receive.
• To bill and manage your Advantage membership and keep your account area current.
• To screen obviously fake or spam requests so real customers get answered first.
• To improve the site — which services and which cities people actually search for.

We do not sell your personal information, and we do not rent your contact list to other companies.

We share information only with the services needed to run the business, and only to the extent they need it: the payment processor used for your enrollment (currently the site's Paddle checkout), scheduling and dispatch services, Lovable Cloud for hosting and account records, connected email services such as Gmail, and AI providers used through Lovable for chat and lead-assistance features. If QuickBooks billing is enabled for your enrollment, relevant customer and billing information is shared with Intuit QuickBooks. Connecting QuickBooks alone does not switch your payment provider. These services handle information under their own terms and privacy policies as applicable.

We may also disclose information where we are legally required to, or to protect our customers, staff, or property.

The site uses small browser records to keep you signed in to your member account, to remember your preferences, and to hold an appointment slot you selected while you finish your request. Analytics tools help us count visits and see which pages bring in work. You can clear or block cookies in your browser settings; sign-in and booking will may not work correctly if you block records essential to those features.

We retrieve Google business reviews on our server and display a cached selection on the site. Clicking Google profile, review or Maps links takes you to Google, where Google's privacy policy applies. Other external links likewise follow the destination's policies.

Our chat assistant processes messages through an AI service to answer questions and help with requests. Automated lead checks can also assess submitted service requests; our staff can review those results. Do not enter card numbers, passwords or sensitive health information into chat. You can call (818) 326-0780 instead.

Service and account records are kept while your account is open and afterwards as long as we need them for billing, warranties, licensing obligations, or legal claims. If you close your member account, we remove what we are not required to keep after reviewing your deletion request. Closing an account does not automatically erase signed agreements, payment records or records needed for outstanding obligations.

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Write to contact@leonplumbingsocal.com or call (818) 326-0780 and we will handle the request. If you are a member, you can also cancel your membership from your account area at any time; cancellation ends future billing and benefits under the terms shown at sign-up.

California residents may request to know what personal information we collect, the sources, the business purpose, and who we share it with. We do not sell or share personal information for cross-context behavioral advertising, so there is nothing to opt out of on that basis. Where applicable law provides them, you may also request a copy, correction or deletion of your information without discriminatory treatment. We may verify your identity before responding, and legal retention obligations may limit deletion. You can ask us to stop optional promotional emails; necessary service and billing messages may continue.

Access to customer records is limited to the people who need it to do the job. Connections to the site are encrypted, password authentication is managed by our sign-in provider, and private service credentials are kept server-side rather than displayed on the site. QuickBooks connection tokens are encrypted at rest. No system is perfectly secure, so we also keep the amount of information we hold to what the work actually requires.

The site is intended for adults arranging home or business service. We do not knowingly collect information from children.

If this policy changes, we will update the date at the top of this page and, for anything that meaningfully changes how member information is used, notify members by email.

Leon Plumbing · 10623 Sherman Grove Ave., Sunland, CA 91040
(818) 326-0780 · contact@leonplumbingsocal.com · CSLB Lic. C-36 #474827